patientfocus.comPatientFocus | Transforming Patient Billing

Non Oncology Portals Provider Portal Patient Portal Our Story Our Team Blog Contact Us A cancer diagnosis is scary enough. The billing process shouldn’t be. A cancer diagnosis can be devastating. Fortunately, the brightest minds in medicine today are focused on research and treatments that drive better outcomes and an improved quality of life. While the clinical process continues to advance, one area often overlooked is the billing and payment process for patients. And yet, research shows that the financial impact of a cancer diagnosis has a direct correlation to patient survival. Patients who are forced to declare bankruptcy because of treatment costs have a 79% increase in their mortality risk. Simply put, the ability to benefit from treatment advancements actually depends on patients’ ability to pay for them. At PatientFocus, we work with oncology providers across the country who understand that treating the whole patient includes the billing and payment process. We know that a great patient experience includes helping patients and their families navigate the complexities of the oncology billing process so everyone can focus on Job One: getting better. What Makes Us Different 9+ Years Working with providers 5+ Million Patient Engagements 87.1 NPS Patient Satisfaction Rating How We Do It Clarity 60% of patients delay payment because they don’t understand a bill or believe their insurance should have covered a procedure. Patients need information and resources beyond mailed statements to understand what they owe and the payment options they have. Our patient engagement center is staffed by professionals with an average of 4+ years in oncology patient billing. They recognize oncology’s innate complexities and are here to help patients navigate the process. Consistency 85% of patients say a consistent billing and payment experience is an important factor in their healthcare. We handle all patient responsibility billing from day one because consistency is key to the patient financial experience and increased payments. We designed our integrated patient payment process to include statements, text messaging, email, an online portal, and a patient engagement center where patients can speak directly with billing experts. As a white-labeled solution branded as your billing office, we work closely with your team to design a seamless billing experience that becomes an extension of your brand. Convenience Oncology treatment is state-of-the-art. Unfortunately, the billing process often isn’t. This gap can lead to confusion, frustration, and slower payments. We provide patients online access to all their billing information 24/7 via a HIPAA compliant web portal. Patients have access to the latest billing information and multiple payment options, or they can speak with a billing agent who can answer their questions and assist them in navigating the process. It’s this seamless integration of technology and billing experts that provides the higher level of care and experience patients expect. What People Are Saying “"For us, patient care comes first. This can make selecting the right revenue cycle partner difficult. PatientFocus was able to increase revenue, but their ability to treat our patients with the respect, fairness and empathy we require has been of the upmost significance."” Billing Office Coordinator “"We needed an efficient, cost-effective means of collecting bills. Using 'their tools, our rules' it's proven to be a great partnership."” CFO, Regional Hospital “I would like to express my heartfelt thanks for your understanding and your kind professional assistance in helping set up my payment plan. ” Oncology Patient “80% of patients say affordability is their greatest healthcare challenge” West Assets “90% of consumers in the health exchange program chose a high-deductible plan!” CMS.Gov “42% of patients stated they avoid medical bill payments because of unexpectedly high deductibles ” RevCycle Intelligence “75% of healthcare consumers prefer an electronic payment method to paper billing ” Mad*Pow “Using 'their tools, our rules' we've increased revenue significantly. ” Bill B, Billing Office Director “It has proven to be a great Partnership! ” Margaret F, CFO “We know from our own experience, PatientFocus is far from just another RCM or early-out vendor. ” James J, CFO “Using PatientFocus' expertise to focus solely on patient pay, our billing office can devote greater efforts to complex insurance claims. That combined effort increased overall A/R performance and reduces our overall workload. ” Jennifer H, Billing Office Manager “Every so often one runs across a company that provides a service that actually really makes a difference. I don't normally go out of my way to endorse vendors . . . but PatientFocus has made a difference for us. ” John, CEO Want to learn more? No two facilities are the same so let’s start with a conversation Let's Talk Not an oncology practice? We work with hospitals and healthcare providers to deliver this level of care to their patients. Learn More Sign up to receive our emails -- PatientFocus | 3011 Armory Dr., Suite 320 | Nashville, Tennessee 37204 | 615.939.0382...